Shipping Policy

Shipping Policy

1. General Information

At Lumewalls, all products are custom-made and printed based on the requirement to ensure design accuracy, quality, and finish. Each order is created specifically as per approved specifications. Our company is registered and operated from Spain, while all products are manufactured and dispatched from the production facility in India. By placing an order with us, you agree to the shipping terms outlined below.

2. Order Processing

All orders are custom manufactured after purchase. Once an order is confirmed, production begins at the manufacturing facility in India. Order processing and production times may vary depending on product specifications and order volume.

Typical processing time: 2–3 business days before dispatch.

After dispatch, customers will receive a shipping confirmation email along with tracking details.

3. Shipping Destinations

We ship worldwide, including but not limited to:

Europe

India

United States

Canada

Australia

Other international destinations

Shipping carriers may include reputable global logistics providers UPS, depending on destination and service availability.

4. Shipping Costs

Shipping charges vary depending on the destination country and order value.

India

Free shipping on orders above ₹6,000

Goods and Services Tax (GST) is included in the final price for orders delivered within India.

International Orders

Shipping costs will be calculated at checkout based on the destination country and package size.

In certain promotional cases, free shipping may be offered depending on order value or campaign availability.

5. Taxes and Duties

European Union (Including Spain)

Our company is registered in Spain. For customers within the European Union:

according to applicable EU tax regulations.

Orders are shipped using delivery methods designed to minimize additional charges to the customer where possible.

Other Countries (e.g., United States, Australia, etc.)

For customers outside the European Union:

Taxes, import duties, and customs charges may vary depending on the destination country.

These charges are determined by local customs authorities and may be payable by the customer upon delivery.

Regulations differ by country, and customers are responsible for complying with their local customs requirements where applicable.

6. Delivery Time Estimates

Estimated delivery times after dispatch:

3–7 business days

5–10 business days

5–10 business days

7–12 business days

Please note that delivery times are estimates and may vary due to customs clearance, holidays, or courier delays.

7. Customs and Import Regulations

Because products are shipped from India, international orders may be subject to customs inspections. Delivery timelines may occasionally be affected by customs processing in the destination country.

We ensure that all shipments include the necessary documentation required for international shipping.

8. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

9. Damaged Deliveries

If your package appears damaged or tampered with, do not accept delivery and inform us immediately at 7011581500. A replacement will be arranged as per policy.

10. Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including customs processing, weather conditions, or courier service disruptions.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team at:

Email: info@lumewalls.com