Shipping Policy
General Information
At Lumewalls, all products are custom-made and printed based on the requirement to ensure design accuracy, quality, and finish. Each order is created specifically as per approved specifications. By placing an order with us, you agree to the shipping terms outlined below.
Order Processing
All orders are custom manufactured after purchase. Once an order is confirmed, production begins at the manufacturing facility.
Order processing and production times may vary depending on product specifications and order volume.
Typical processing time: 1–2 business days before dispatch.
After dispatch, customers will receive a shipping confirmation email along with tracking details.
Shipping Costs
We offer free worldwide shipping on all standard orders. For the sample orders, there will be shipping fees which will be calculated at the checkout depending on location.
Taxes and Duties
For European Union,
Value Added Tax (VAT) will be included in the product price at checkout, according to applicable EU tax regulations. Orders are shipped using delivery methods designed to minimize additional charges to the customer wherever possible.
Other Countries (e.g., United States, Australia, etc.)
Taxes, import duties, and customs charges may vary depending on the destination country.These charges are determined by local customs authorities and may be payable by the customer upon delivery. Regulations differ by country, and customers are responsible for complying with their local customs requirements where applicable.
Delivery Time Estimates
Estimated delivery times after dispatch:
- Europe: 3-5 business days
- United States & Canada: 7–10 business days
- Australia & other international destinations: 10-20 business days
Please note that delivery times are estimates and may vary due to customs clearance, holidays, or courier delays.We ensure that all shipments include the necessary documentation required for international shipping.
Shipping Destinations
We ship worldwide. If you have any problems during the purchase process (if your address cannot be found for any reason), please let us know by writing to info@lumewalls.com
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package. If you have not received the tracking code within 5 days of ordering, please contact our customer service by replying to the order confirmation or emailing us with your name and order number to info@lumewalls.com
Damaged Deliveries
If your package appears damaged or tampered with, do not accept delivery and inform us immediately at info@lumewalls.com. A replacement will be arranged as per policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team at: Email: info@lumewalls.com