Privacy Policy
Privacy Policy
This Privacy Policy explains how Lumewalls collects, uses, and protects your personal data when you visit our website or purchase our products. It applies to all personal data processed by us in the course of our business activities.
We are committed to protecting your privacy and ensuring compliance with applicable laws in Spain and the European Union, including the General Data Protection Regulation (GDPR) and Spanish data protection regulations.
About This Policy
This policy applies to all personal data you provide through our website, when placing an order, contacting us, or interacting with our services.
Personal data refers to any information that can identify you directly or indirectly.
This policy should be read together with our Legal Notice and Cookie Policy.
Who We Are
Lumewalls is the data controller responsible for your personal data. Our registered office is located at Carrer de salva 48, Barcelona, Spain 08004.
For any questions or requests regarding your data, you can contact us at: 📧 info@lumewalls.com
(Full legal details are available in our Legal Notice.)
Keeping Your Information Updated
It is important that the personal data we hold about you is accurate and up to date. Please inform us of any changes by contacting us via email.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. Continued use of our website implies acceptance of those changes.
What Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name and surname
- Contact Data: Email address, phone number, delivery address
- Order Data: Details of products purchased and transactions
- Financial Data: Payment information (processed securely via third-party providers)
- Technical Data: IP address, browser type, device information
- Usage Data: Interaction with our website
- Marketing Data: Preferences for receiving communications
We do not intentionally collect sensitive personal data unless voluntarily provided.
How We Collect Your Data
We collect personal data through:
- Information you provide when placing orders or contacting us
- Automatic technologies such as cookies and analytics tools
- Third-party services (e.g., payment or delivery providers)
How We Use Your Data
We only process your personal data when legally permitted, including:
- To process and deliver your orders
- To manage payments and customer support
- To comply with legal and tax obligations
- To improve our website and services
- To send marketing communications (only with your consent)
Legal Basis for Processing
We rely on the following legal bases:
- Contractual necessity
- Legal obligations
- Legitimate interests
- Your consent (for marketing)
Sharing Your Data
We may share your data with trusted third parties, including:
- Payment service providers
- Shipping and logistics partners
- Manufacturing and fulfillment partners
- IT and service providers
- Authorities when required by law
All partners are required to process your data securely and only for specific purposes.
International Data Transfers
As part of our operations, your data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place in accordance with GDPR.
Data Retention
We retain your data only as long as necessary:
- Order and billing data: up to 6 years (legal requirement in Spain)
- Marketing data: until you withdraw consent
- Technical data: for analytics purposes as needed
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
📧 info@lumewalls.com
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 info@lumewalls.com