Refund and Returns Policy
RETURN AND REFUND
If you’d like to exchange any product purchased on Lumewalls Online Store, the return period is 15 days from the date of delivery. We will only accept unopened and unused products for exchange.
LUMEWALLS will not pay for any design exchange shipping – customers are responsible for the cost of exchanging the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to Lumewalls.
All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted.
Returns are not accepted after 90 days from the day of purchase.
We do not offer refunds/exchanges on customized products (custom-sized murals, custom designs).
We offer our customers a simple, hassle-free, Reverse pickup policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
You can email us with product defected images within 5 days from the date of delivery.
Please mention your order Id number in the subject line to help us easily process your exchanges.
The items for reverse pick up will be picked up within 5 business days from the date of request.
After the receipt of item(s), your request for exchanges would be processed.
In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
Note: – Some of the pin codes are not feasible for Reverse to pick up, in such cases the customer will need to send it back to us.
Refund Policy
Refund will be possible only when LUMEWALLS fails to deliver the product. You can exchange any product purchased via our Online Store, the return period is 15 days from the date of delivery. We will only accept unopened and unused products for exchange.
LUMEWALLS will not pay for any design exchange shipping – customers are responsible for the cost of exchanging the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to Lumewalls.
All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted.
Returns are not accepted after 90 days from the day of purchase.
We do not offer refunds/exchanges on customized products (custom-sized murals, custom designs).
We offer our customers a simple, hassle-free, Reverse pickup policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
Return Process
If you wish to exchange any product purchased on the Lumewalls Online Store, the return period is 15 days from the date of delivery. We will only accept unopened and unused products for exchange.
Please note that LUMEWALLS will not cover the cost of design exchange shipping – customers are responsible for the expense of exchanging the product(s). Shipping fees will only be covered if the return is due to a shipping error by Lumewalls.
All returns must be in their original mint and clean condition. We do not accept returns for used products, including those that are opened, damaged, scratched, programmed, or burnt.
Returns will not be accepted after 90 days from the date of purchase. Additionally, we do not offer refunds or exchanges on customized products, such as custom-sized murals or custom designs.
At LUMEWALLS, we value our customers and strive to offer a simple, hassle-free Reverse pickup policy. Our policy is designed to streamline the process, save time, and ensure your satisfaction with your order.
To initiate a return:
1. Email us with images of any defective products within 5 days of delivery.
2. Please mention your order ID number in the subject line to expedite the exchange process.
3. Items for reverse pickup will be collected within 5 business days of your request.
4. Once we receive the item(s), we will process your exchange request. If applicable, your new order will be dispatched within 3-5 business days after receiving the earlier shipment.
Please note: Some pin codes may not be feasible for reverse pickup. In such cases, customers will be required to send the item back to us.